CX & RETENTION ADVISORY FOR MID-MARKET COMPANIES

Customers Stay Longer.
Revenue Grows Stronger.
Processes Run Smarter.

Our CX consulting for mid-market companies starts where the problem actually lives — broken experiences, fragmented processes, and retention gaps nobody owns. Achilles Heel Solutions partners with operations and leadership teams to find what’s costing you customers — and build the retention engine your growth depends on.

Schedule Your CX Diagnostic

Most churn isn’t a price problem. It’s a process problem.

Knowing you have a CX problem is not the same as knowing where to fix it.

Your customer experience is only as good as the operations behind it.

The right advisor pays for themselves in retained revenue.

Turn Customer Churn Into Your Competitive Advantage

At Achilles Heel Solutions, our CX consulting for mid-market companies is built on a simple belief — fixing customer experience and driving revenue growth are the same thing.. Our CX consulting for mid-market companies starts where the problem actually lives — broken experiences, fragmented processes, and retention gaps nobody owns.

We partner with CX, operations, and executive leaders to uncover the friction points bleeding customers from your business and build the processes and strategies that keep them coming back. No generic frameworks. No reports that collect dust. Just clear diagnosis, executable strategy, and the accountability to see it through.

WHAT WE DO

Our CX Consulting Services

CX Diagnostic & Audit

A structured deep-dive into your customer journey, touchpoints, and retention data. We identify exactly where experience gaps are costing you customers — and what to prioritize first.

Retention Strategy & Roadmap

A prioritized, executable plan to reduce churn, increase customer lifetime value, and build loyalty into your operations — not just your marketing.

Process Improvement & Optimization

We map, audit, and redesign the operational processes that directly shape your customer experience — from onboarding and fulfillment to support and renewal.

Ongoing Advisory Retainer

Your dedicated CX and retention partner, available for strategic guidance, decision support, and accountability — without the cost of a full-time hire.

Who We Help

Built for Companies in the Middle of Growth

We work with mid-market companies — typically 50 to 500 employees — that have outgrown their original processes but haven’t yet built the customer experience infrastructure their size demands.

You’re winning new business, but retention is inconsistent. Your team is stretched. Customers are slipping through cracks that nobody owns. And the gap between the experience you’re delivering and the one you promised is starting to show up in your numbers.

That’s exactly where we do our best work.

    • Growing faster than your processes can support
    • Experiencing churn you can’t fully explain
    • Ready to operationalize retention — not just talk about it

Our Approach

Strategic Advisory. Measurable Outcomes.

Most CX consultants hand you a report and walk away. We don’t.

At Achilles Heel Solutions, we work alongside your team — digging into your data, processes, and customer feedback to build solutions that actually get implemented. Research from Bain & Company shows that a 5% increase in retention can grow profits by 25–95%, and we keep that outcome front and center in everything we do.

They get executed, measured, and refined until they move the numbers that matter.

Why choose us?

Why Mid-Market Leaders Choose Achilles Heel Solutions

WE DIAGNOSE THE ROOT CAUSE

Not just symptoms. We trace customer churn and dissatisfaction back to the process failures and experience gaps creating them — so fixes actually stick.

WE’RE BUILT FOR MID-MARKET

Enterprise consultancies are too expensive. Freelancers lack the depth. We’re purpose-built for companies with 50–500 employees who need real advisory, not generic frameworks.

WE TIE CX TO REVENUE

Every recommendation we make is connected to retention, lifetime value, or operational efficiency — because a better customer experience should mean better business results.

WE STAY IN THE ROOM

As your ongoing advisory partner, we don’t disappear after the engagement. We help you implement, measure, and adapt as your business evolves.

HOW IT WORKS

Our 4-Step Process

01

CX Diagnostic

We assess your customer journey, retention metrics, and operational processes to identify where experience gaps are costing you the most.

02

Strategy & Roadmap

We build a prioritized action plan with clear owners, timelines, and success metrics tied directly to retention and revenue impact.

03

Implementation Support

We work alongside your team to execute — guiding decisions, removing blockers, and keeping the work moving forward.

04

Measure & Optimize

We track outcomes, refine the approach, and make sure improvements compound over time rather than fade after launch.

READY?

Let’s Start with a CX Diagnostic

Fill out the form and we’ll reach out within 24 hours to schedule your complimentary discovery call.